About Carriers

We ship all orders exclusively through Japan Post and Hong Kong Post.

Every shipment includes a tracking number.

You can track your order here:

• Hong Kong Post Tracking: https://www.hongkongpost.hk/en/mail_tracking/index.html
  
• Japan Post Tracking: https://trackings.post.japanpost.jp/services/srv/search/?locale=en
  

About Shipping Time

Standard international delivery generally takes 20–30 days. Please note that an additional 2–3 weeks of delay may occur due to factors such as flight schedule changes, postal strikes, severe weather, or other force majeure events.

If your order has not arrived within 3 months from the ship-out date (based on the official records of Hong Kong Post or Japan Post), please contact us immediately so we can assist you.

Estimated Pickup Time

• Tokyo Disney Resort: 1-2 weeks from the release date
  
• Hong Kong Disneyland: 2-3 weeks
  
• Shanghai Disneyland: 2-3 weeks
  
• ShopDisney Japan: 1-2 weeks from the release date
  
• Others: 2–3 weeks
  

We always strive to complete all pickups as quickly as possible. However, delays may occur due to bad weather, city lockdowns, flight delays, or other force majeure events.

Please note that we do not accept rush orders. Thank you for your understanding!

Refund Policy

Please understand that refunds are not accepted once an order has been placed, except under the following circumstances:

1. Damaged or Defective Items
   
   If the item you received is damaged or defective, please contact us and provide a video of the issue via email or Facebook Messenger. A refund or replacement will be arranged after verification.
   
2. Out of Stock / Discontinued Items
   
   If an item becomes unavailable, you may choose to wait for restock or request a refund. We will notify you by email or Facebook Messenger if your order cannot be fulfilled.
   

We put our best effort into completing every pickup and fulfilling all orders.

Therefore, we kindly ask for your understanding that refund requests for any other reason cannot be accepted.

Thank you very much for your understanding and support! 😊